Orders & Shipping

Can I modify or cancel my order after placing it?

1. Before the Order Is Processed

• If the order is still pending or not yet processed, most stores allow you to modify or cancel it.
• You usually need to do this within a few hours after placing the order.
• Actions you can take may include:
  - Changing the shipping address
  - Updating the payment method
  - Adding or removing items
  

2. After the Order Is Processed

• Once the order is processed, packed, or shipped, modifications are often not possible.
• You might be able to request a cancellation, but it may be treated as a return once delivered.
  

3. Customized or Made-to-Order Products

• If your order is personalized or custom-made, cancellations or modifications may not be allowed once production has started.
  

4. How to Cancel or Modify

• Check your confirmation email for a link or instructions.
• Log in to your account on the store’s website to see if there’s a “Modify” or “Cancel” option.
• Contact customer service immediately with your order number—they can tell you what’s possible.

 

How long does shipping usually take?

Standard shipping typically takes 3–7 business days, while express shipping arrives within 1–3 business days. Delivery times may vary slightly depending on your location and seasonal demand, especially during holidays when kids’ clothing orders increase.